Professional Summary
Seasoned technology professional with over 10 years of experience in software development, technical support, and integration management. Proven expertise in leading technical teams, managing complex projects, and driving software releases. Adept at remote team leadership, technical integrations, and troubleshooting. Committed to continuous learning and delivering innovative solutions in dynamic environments.
- Software, Web & Mobile Development: Node.js, Golang, PHP, JavaScript, Java, jQuery, Symfony, HTML, CSS, Websockets, REST APIs, Web Development, Mobile Applications, Android and iOS.
- Tools & Platforms: Jira, Postman, Git, Docker, Jenkins, ConfigCat, Grafana, Kibana, CloudWatch, VPN, SQL, Amazon Web Services and SOAP UI.
- Technical Communication & Collaboration: Technical Communication, Team Leadership, Teamwork, Customer Service and Problem Solving.
- Release & Project Management: Release Management, Integration Management, Scrum and Agile.
Work Experience
- Lead the support and implementation of GiG LogicX, a no-code rules engine enabling online casino brands to automate workflows through a drag-and-drop interface.
- Oversee client onboarding, ensuring smooth transitions and strong understanding of LogicX capabilities.
- Design and build custom automation rules aligned with client business logic and regulatory requirements.
- Investigate and resolve LogicX-related incidents to maintain system reliability and client satisfaction.
- Act as liaison between clients and the development team, collecting and relaying feedback for continuous product improvement.
- Provide hands-on technical support to brands, helping them maximize LogicX for their operational needs.
- Manage and update LogicX rule templates to reflect best practices and evolving use cases.
- Release Management: Oversaw and facilitated weekly software releases for backend, frontend, and mobile apps, more than 100 releases.
- Technical Support: Led the technical support team, resolving complex customer queries and issues, ensuring high satisfaction.
- Technical Integration: Managed technical integration with third party providers like Safaricom MPESA payments API and Africastalking SMS API.
- Achievements: Successfully launched CIRCL platforms in Kenya and Portugal, over 500 employees started using the app.
- Led the GiG Magic Brand Support team, supporting frontend developers for multiple igaming casino platforms, including HardrockCasino and Guts.
- Provided 24/7 technical support for system stability, investigated bugs, and implemented fixes to the GiG Magic API, Hubot, and Cashier Payment App.
- Migrated the GiG Magic backend from a monolithic architecture to microservices, enhancing scalability.
- Integrated new casinos into the GiG Magic API, refactored services from Node.js to Golang, and improved database performance by switching from RethinkDB to ElasticsearchDB.
- Developed an end-to-end testing framework using Protractor, Cucumber, and Appium for three casino platforms.
- Conducted behavior-driven development and smoke testing to ensure platform reliability.
- Worked on bug fixes and feature development for AngularJS applications, ensuring better user experience across casino platforms.
- Developed and maintained the Symless e-commerce platform using Symfony2, PHP, and JavaScript, integrating payments solutions like Stripe and PayPal.
- Developed web and mobile applications using Symfony2, PHP, AngularJS, and Java for various projects, including Mercadis Web, GDAPortalEmpleadoWeb, and NativeAd.